KARACHI: Pakistan International Airlines (PIA) has shifted its IT operation to leading Turkish IT Solutions company "HITIT Computer Services" and the new system will be operational from September 12.
The salient feature of the new IT system is a significant improvement in the website functions making online booking swift and very convenient for the public, said a statement on Tuesday.
Chairman & CEO PIA Muhammad Saqib Aziz has said that the new IT Solutions partner will definitely bring more modernization and convenience to our valued customers.
He said every possible effort has been made to make the transformation glitch free.
He has instructed PIA teams to remain available round the clock for smooth and swift transfer in all relevant areas of airline.
He commended IT and Commercial departments for their untiring efforts to make this transformation possible.
PIA reservations, inventory control, ticketing and check-in procedures, flight operations, scheduling, revenue management & accounting and crew management etc will now use HITIT' s Crane Solutions.
The transformation from the previous module was done in the shortest time period and training sessions were held with PIA officials and its partner travel agencies.
With the new IT solution PIA and its travel partners will be able to work more efficiently.
The new IT solution is not only cost effective but offers additional value which will greatly help
PIA in its business activity.
PIA has, however, requested its passengers for their cooperation in case of any problems or inconvenience during and after the transformation for few days and have requested them to contact PIA call centre.
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