Banks urged to adopt state-of-the-art software solutions

Speakers at a conference on "Automation of Banking Industry of Pakistan" on Thursday said that the Pakistani banks need to embrace the latest state-of-the-art software solutions to ensure customer satisfaction. They said that special software for Islamic Banking is being developed in the country and its implementation would improve the efficiency of the institutions.
The conference held at a local hotel here on Thursday, which was organised by System Limited, provider of banking solutions, strategic consulting; workflow and document management solutions. Speaking on the occasion, Director Banking Policy and Regulations Department, State Bank of Pakistan (SBP), Syed Irfan Ali said that automating processes in the banking sector of the world would help reduce costs and raise the competitiveness of local institutions.
He said that branchless banking has received a stellar response in the country. He said that soon a financial institution based solely on mobile phone services would be launched in the country.
Ashraf Kapadia, Managing Director, Systems Limited said that Pakistani banks need to embrace the latest state-of-the-art software solutions, especially in the areas of transactional banking, business process automation, document management, branchless banking and risk management, to ensure customer satisfaction through excellent service, secured transactions and efficient delivery channels.
The conference focused on latest trends, delivery channels and challenges within the banking sector of Pakistan and highlighted the dynamic and significant role of information technology in making banks more efficient and competitive. Prominent speakers from leading banks including Ali Asad, Head of Operations Dawood Islamic Bank; Asad Saleem Group Head - Compliance and Operational Risk Atlas Bank; Javed Hassan Managing Director and CEO of IGI Investment Bank and Faraz Haider Head of Compliance and Operational Risk at NIB Bank shared their knowledge and experiences related to key areas of banking. The conference was attended by a large number of executives from the banking sector of Pakistan.