AVN 51.24 Increased By ▲ 2.18 (4.44%)
BAFL 28.67 Increased By ▲ 0.12 (0.42%)
BOP 3.62 Decreased By ▼ -0.01 (-0.28%)
CNERGY 3.27 No Change ▼ 0.00 (0%)
DFML 10.74 Decreased By ▼ -0.06 (-0.56%)
DGKC 52.60 Increased By ▲ 0.62 (1.19%)
EPCL 43.90 Increased By ▲ 0.30 (0.69%)
FCCL 12.41 Decreased By ▼ -0.01 (-0.08%)
FFL 6.20 Increased By ▲ 0.04 (0.65%)
FLYNG 5.99 No Change ▼ 0.00 (0%)
GGL 10.30 Increased By ▲ 0.04 (0.39%)
HUBC 68.66 Increased By ▲ 0.16 (0.23%)
HUMNL 5.84 No Change ▼ 0.00 (0%)
KAPCO 22.60 Decreased By ▼ -0.05 (-0.22%)
KEL 1.84 Increased By ▲ 0.01 (0.55%)
LOTCHEM 29.50 Increased By ▲ 0.60 (2.08%)
MLCF 28.70 No Change ▼ 0.00 (0%)
NETSOL 81.35 Increased By ▲ 4.45 (5.79%)
OGDC 79.90 Increased By ▲ 1.50 (1.91%)
PAEL 9.76 Increased By ▲ 0.09 (0.93%)
PIBTL 4.31 Increased By ▲ 0.10 (2.38%)
PPL 61.65 Increased By ▲ 1.16 (1.92%)
PRL 14.43 Decreased By ▼ -0.05 (-0.35%)
SILK 1.10 Increased By ▲ 0.04 (3.77%)
SNGP 42.98 Increased By ▲ 0.48 (1.13%)
TELE 7.22 Increased By ▲ 0.12 (1.69%)
TPLP 13.21 Increased By ▲ 0.44 (3.45%)
TRG 99.00 Increased By ▲ 2.87 (2.99%)
UNITY 15.40 Increased By ▲ 0.17 (1.12%)
WTL 1.19 Increased By ▲ 0.01 (0.85%)
BR100 4,190 Increased By 29.8 (0.72%)
BR30 14,589 Increased By 182.3 (1.27%)
KSE100 41,904 Increased By 217.8 (0.52%)
KSE30 14,804 Increased By 61.5 (0.42%)

ISLAMABAD: The Taxpayers’ Satisfaction Survey (2023) of the Federal Board of Revenue (FBR) has strongly recommended an effective communications strategy to enhance facilitation and taxpayer education and promote the FBR’s credibility through transparency.

According to the results of the FBR’s Taxpayers’ Satisfaction Survey (2023), the survey recommended that the FBR website is a rich resource and gateway to information on FBR’s products and services. While majority of surveyed businesses had accessed the website and found the content useful, it was observed that the ability of navigating the website could be further improved. Moreover, website content needs to be made more accessible for non-users, such as those falling in the sole proprietorship category, through better placement of relevant content. Similarly, while businesses indicated improvement in the IRIS portal in recent years, survey scores related to its ease of navigating exhibits room for further improvement.

The survey results revealed that the customized facilitating measures to encourage/facilitate tax return filing and compliance Taxpayer facilitation programs should be designed to meet specific needs of business taxpayer segments (ie, sole proprietors, AOPs, private limited and public companies) – beyond current segmentation based on businesses’ revenue volume. Findings suggest that businesses have differing needs, such as more basic assistance required amongst sole proprietors related to tax return filing to more complex tax matters amongst public limited companies. Moreover, women-led businesses highlighted a greater need than male-led businesses for facilitation in the process of tax return filing.

Measures such as dedicated help desks at RTOs, dedicated telephonic and email services, and outreach activities focused on particular business segments or women-led businesses with coordination from business chambers and sector associations may be considered. Once developed, equally important will be to appropriately advertise these facilitation programs to the respective target audiences, survey added.

Copyright Business Recorder, 2023

Comments

1000 characters
Muhammad Kashif Mar 11, 2023 01:25pm
It is need of the day to simplify the language of taxation. There are a lot of people who are good at English, are still unable to understand tax laws due to highly complicated text.
thumb_up Recommended (0) reply Reply

Taxpayers’ Satisfaction Survey 2023: Effective communications strategy recommended

Additional advances to IT ITeS: 20pc concessionary tax rate on banks’ income proposed

PTI rejects budget

Rs450bn allocated to BISP

Rs1,809.5trn set aside for Defence

Rs207bn allocated to water, power sector development

Pharmaceuticals, drugs: Sales tax structure restored

Finance Bill 2023: Rate of GST on e-integrated textile retailers up 3pc

Trade leaders give mixed response

Rs97.098bn earmarked for education affairs, services

Public Sector Development Programme: Rs1,400m earmarked for 13 schemes of Ministry of Law & Justice