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ISLAMABAD: The Federal Board of Revenue (FBR) has accepted that no mechanism exists to conduct independent perception surveys to monitor public confidence in the FBR.

A compendium on FBR reforms to be launched on Wednesday (Apr 20) revealed the FBR tax administration weaknesses in detail.

The draft of the document stated that although active and inactive taxpayers are readily identified by the IT system, the taxpayer database is not routinely updated.

Moreover, the FBR’s risk management system is weak and does not have the processes in place that are used to assess, rank, and quantify taxpayer compliance risks nor a documented annual compliance improvement program.

The document further stated that the FBR do not have the processes that are used to monitor and evaluate the impact of compliance risk mitigation activities. There are no processes, or a business continuity program to identify, assess and mitigate operational risks.

The document further revealed that there is no structure or capacity to manage human capital risks. The FBR does not have a systematic and well-defined consultation and response process to identify the deficiencies in products and services. On-time filing rates are very low for most core taxes. On-time VAT payment rate is relatively low, especially for large taxpayers. There is no dedicated filing enforcement staff, and the taxpayer database is not regularly updated, it said.

The FBR does not have a systematic program to monitor the quality of taxpayer audits and monitoring the effectiveness of audit function. “There are significant delays in resolving tax disputes,” reform plan said.

There is no mechanism to conduct systematic and independent perception surveys to monitor public confidence in the FBR, the reform document added.

Copyright Business Recorder, 2022

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