KARACHI: The Banking Mohtasib Pakistan has provided monetary relief amounting to Rs 224.83 million to banking customers by disposing of 6,563 complaints filed against commercial banks during the first quarter (January to March) of the current calendar year (CY22).
The Banking Mohtasib received 8,845 new complaints, including 4,614 from the Prime Minister’s Portal, during the period mentioned, while 4,772 complaints were carried forward from the previous year (CY21). Out of the total 13,617 complaints, 6,563 were disposed of between January and March this year.
About 31 percent of the complaints pertained to inefficient services and delays. Some 14 percent of them were related to ATMs, 12 percent to internet banking, nine percent to debit/ credit cards and eight percent to advances, loans and deposits.
With a view to protecting people from fraudulent activities rampant nowadays, the Banking Mohtasib Pakistan, Muhammad Kamran Shehzad, has urged the customers not to disclose their personal and financial information to third persons.
“On receipt of suspicious calls, customers should immediately approach the nearest branch of their bank or contact the helpline of the bank and inform them of the calls,” he added.
In the previous calendar year, 25,231 complaints were resolved amicably through reconciliation out of a total of 37,364 complaints, including 33,196 new complaints and 4,168 carried forward from the previous year (CY20).
Copyright Business Recorder, 2022
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