FAISALABAD: Consumers are a valuable asset of Faisalabad Electric Supply Company (FESCO) and every effort is being made to provide them with all possible facilities, said Chief Executive Officer (CEO) FESCO, Engr. Bashir Ahmed, while addressing an e-court on Facebook at Fesco Headquarters.
He further said that during the Holy month of Ramadan, uninterrupted power supply is being provided to the consumers during Sehar, Iftar and Taraweeh for which a special monitoring cell has been constituted at FESCO Headquarters.
He said that special measures have been adopted all over the FESCO region to improve the distribution system and provide the best possible services to its customers because best customer service is FESCO’s top priority.
He said that in the light of the government’s vision, holding of open court is helpful to resolve consumer complaints immediately. He also directed the FESCO officers and officials for immediate redress the consumers’ electricity related issues so that the image of FESCO could emerge as a consumer friendly company. He appealed to the consumers to cooperate in crackdown against power pilferage so that power theft from FESCO could be completely eradicated.
He further said that FESCO monitoring cell 118 and toll free number 0800-66554 are working round the clock for redressal of electricity complaints.
At the start of the online E-court, the Chief Executive quoted the first E-court performance and said that 95% of consumer complaints have been resolved. Meanwhile, over 200 consumers from all over the FESCO region including Faisalabad, Chiniot, Toba Tek Singh, Jhang, Sargodha, Mianwali, Khushab and Bhakkar informed the CEO about their electricity related problems. On this, he issued orders to solve the consumers’ complaint rapidly and informed about its progress within the next 24 hours.
Copyright Business Recorder, 2022
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