‘Wafaqi Mohtasib’s institution has emerged as model of good governance’

LAHORE: “Owing to the persistent efforts, hard work and devotion of the Officers and staff members, the institution of Wafaqi Mohtasib has emerged as an instrument and model of good governance in the country, enjoying the trust and confidence of the general public.”

This was stated by the Wafaqi Mohtasib (Federal Ombudsman), Ejaz Ahmad Qureshi in a message issued on the eve of 43rd anniversary of the establishment of the Office of Wafaqi Mohtasib in the country, observed every year on 24th January.

He said that 24th January holds a special significance in the history of the institution. Having come into existence on this day in 1983, the institution has completed 43 momentous years of growth and unmatched service to the people. During its long journey, it has provided relief to more than 2.5 million households, mostly belonging to the disadvantaged and marginalized segments of the society, he observed.

The Wafaqi Mohtasib further stated that through its persistent efforts, the Institution has fostered a culture of transparency, responsiveness and accountability within the government offices and departments, thereby promoting the core values of good governance and the rule of law. Throughout this period, the institution has continuously striven to expand its outreach and accessibility with a view to facilitating dispensation of administrative justice to the general public, closer to their homes, he maintained.

The stature that the institution enjoys today, he said, would not have been possible without the untiring efforts of his colleagues at the Head Office and the Regional Offices. They conform to the highest standards of public service, devotion to duty and perseverance. The Wafaqi Mohtasib called upon the Officers and staff members to redouble their efforts for speedy redressal of public complaints adding that it is about time to renew our unwavering commitment to the cause of Ombudsmanship and steadfast adherence to its core values. He expressed the confidence that the office would go from strength to strength in the days to come.

Copyright Business Recorder, 2026