ISLAMABAD: Federal Minister for Petroleum Ali Parvez Malik has directed the Sui gas companies to maintain optimum gas pressure during supply hours and ensure uninterrupted and efficient service throughout the winter season.
On the directives of the Prime Minister, Federal Minister for Petroleum Ali Parvez Malik chaired a meeting on Monday to review the overall gas supply situation at the onset of winter months and assess the performance of the complaint redressal mechanisms at the gas companies.
Managing Directors of the SNGPL and SSGC briefed the meeting in detail, noting that gas supply this year is significantly better than the previous winter, with an approximate 26 percent increase in overall gas supply to households. They further informed that both companies are actively addressing consumer complaints on a priority basis.
The minister acknowledged the improved performance and emphasized that adequate measures are being taken to ensure the cooking requirements of the public are met during the winter weather. He directed that optimum gas pressure must be maintained during supply hours and that individual complaints should be resolved promptly to prevent inconvenience to consumers.
During the briefing, the MDs highlighted that the Complaint Management System and the 1199 helpline are fully functional, and that both Sui companies have established Control Rooms / Situation Rooms for swift monitoring and resolution of complaints. They added that the overall complaint resolution performance has improved compared to last year.
The minister reiterated that maximum relief should be extended to consumers, particularly by addressing low-pressure complaints on a priority basis.
The MD SSGC further informed the meeting that the gas supply duration to Quetta has been increased by two hours, providing additional relief to consumers in the region.
Ali Pervaiz Malik directed the companies to ensure uninterrupted and efficient service delivery throughout the winter season to provide relief to the public.
Copyright Business Recorder, 2025
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