Aggrieved insurance policyholders: President directs FIO to provide speedy, cost-free justice

ISLAMABAD: President Asif Ali Zardari has directed the Federal Insurance Ombudsman (FIO) to provide speedy and cost-free justice to aggrieved insurance policyholders against the maladministration of insurance companies.

He said that FIO needed to enhance its outreach and ensure quick disposal of complaints so that a maximum number of citizens could be provided monetary relief.

The president expressed these views while talking to the newly-appointed FIO Mumtaz Ali Shah, who called on him, at Aiwan-e-Sadr, on Thursday.

During the meeting, the president highlighted the need to create awareness about the role of FIO in providing justice to aggrieved policyholders in the settlement of insurance claims. He also advised the FIO to use modern technology and ICT tools to increase the disposal of complaints.

Earlier, the president administered the oath of office to Mumtaz Ali Shah as the FIO, during an oath-taking ceremony, held at Aiwan-e-Sadr, on Thursday.

Mumtaz Ali Shah is a retired Pakistan Administrative Service (PAS) officer and previously served in various positions throughout his career.

He retired from PAS in March 2022 as Sindh chief secretary.

Copyright Business Recorder, 2024