ISLAMABAD: The Ministry of Religious Affairs and Interfaith Harmony devised an electronic monitoring system for promptly resolving the inquiries, complaints of Hujjaj during the Hajj days.
According to official sources, the monitoring system has been launched in technical collaboration with Punjab Information Technology Board (PITB).
Helpline has been dedicated for responding to inquiries, complaints of the hujjaj.
The ministry has also developed android application named ‘Pak Hajj Moavin.’ Mobile SMS service has been launched for dissemination of information.
The complaints could also be registered an on-line complaint registration portal.
Hajj monitoring system has been developed for official supervisions.
The system has an in-built mechanism of transferring the un-resolved complaint to the next tier of management for taking appropriate measures.
A daily situation report is generated for the information of senior management.
The system was launched for the first time in Hajj 2013. Hundreds of inquiries/ complaints were registered through this system and were successfully addressed /resolved to the satisfaction of the complainants.
The monitoring and supervision mechanism for Hajj operation in Pakistan and Kingdom of Saudi Arabia (KSA) shall be strengthened to check/review the performance of Government and HGOs Schemes, in accordance with the contractual obligations and Saudi Taleemat.
In addition, proforma based feedback, introduced last year, will be obtained from pilgrims of both Government and Private Hajj Schemes at the time of their return to Pakistan.
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