With a view to thank its customers for their patience and loyalty, Mobilink has announced a phased plan for customers who experienced disruption in service. This is the first time a reward of this scale has been announced and awarded by any telecom operator in the country for disruption caused by a force majeure event.
Sharing his views, Mobilink President and CEO Rashid Khan shared that while it was difficult to make up for the missed experience, the company cherishes customers who continue to prefer Mobilink and this is a humble gesture of goodwill by the company for their patience and loyalty.
A fire incident at one of the company's technical hubs in Islamabad on March 6, 2011 caused suspension of cellular services in Islamabad, Rawalpindi and some pockets outside the twin cities. With the support of a dedicated team, the network was partially revived within a few hours and complete connectivity was restored within 24 hours. Customers were updated of the incident and restoration via press announcements by the company at the time.-PR
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