ISLAMABAD: The Sui Northern Gas Pipeline Company Limited (SNGPL) is further upgrading the skills of its emergency attending teams with proper training, courtesy and prompt attention to consumer's complaints.
"The SNGPL teams are working round the clock to redress the complaints of consumers in an efficient manner particularly during the current peak season," senior official of SNGPL Rawalpindi Region told APP.
"We have a complaint cell that would respond to any information about gas leakage, theft or any other gas related problem within 15 minutes in any area of the region," he said.
He said that due to pro-active approach of the SNGPL teams, nearly 75 per cent of gas consumers complaints have been resolved in recent week.
He said that for provision of better consumers services, the SNGPL established 42 consumer service centers to provide facilities like billing, operations and sales.
He said that SNGPL also introduced a uniform Phone No.1199 for registration of complaints.
The official said that one window facility was introduced for the consumers at consumer service centers and online gas complaints can also be lodged, adding that the gas bills were also available on internet.
The SNGPL official urged the consumers to adopt safety measures while using gas appliances to avoid untoward incidents.
He said that each year several gas related mishaps occur in different areas, particularly during the winter season.
He said people should avoid using geysers and gas heaters unless needed acutely to ensure uninterrupted gas supply for vital power plants and industry.
He added that people should avoid using rubber pipes for gas appliances as standard gas equipment and pipes could curtail the ratio of critical incidents.
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