The number of 3G and 4G users in Pakistan reached 73.26 million by end-October compared to 72.12 million by end-September 2019, said Pakistan Telecommunication Authority (PTA).
Number of mobile phone users in Pakistan reached 162.98 million by end-October compared to 161.84 million by end-September, which registered an increase of 1.14 million during the period under review.
Jazz's total count for 3G users stood at 12.255 million by end-October compared to 12.504 million by end-September, registering a decrease of 0.249 million. Jazz 4G user numbers jumped from 13.008 million by end-September to 13.821 million by end-October.
Zong 3G subscribers decreased from 7.965 million by end-September to 7.751 by end-October while the number of 4G users jumped from 13.787 million by end-September to 14.221 million by end-October.
The number of 3G users of Telenor network decreased from 8.133 million by end-September to 8.032 million by end-October i.e. registering a decrease of 0.101 million. The number of 4G users jumped from 7.613 million by end-September to 8.052 million by end-October.
Ufone 3G users decreased from 6.860 million by end-September to 6.695 million by end-October. The number of 4G users of Ufone increased from 2.249 million by end-September to 2.430 million by end-October.
Teledensity for cellular mobile increased from 76.75 to 77.24 percent and broadband subscribers reached 75.30 million by end-October compared to 74.15 million by end-September 2019.
The PTA received 7,819 complaints from telecom consumers against the different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of October 2019.
According to the PTA data, Jazz (Mobilink + Warid) leads the chart with 2,694 complaints and Telenor stands at second position as the most complained telecom operator with 1,675 complaints.
The PTA said that it was able to get 7,784 complaints resolved i.e. 99.55 percent.
The cellular mobile subscribers constitute major part of overall telecom subscriber base; therefore, maximum number of complaints belongs to this segment. Total number of complaints against the CMOs by October stood at 6,245.
In terms of the segregation of complaints on operator basis, a total of 2,694 complaints were received against Jazz which is 43.13% of the total CMO related complaints. Telenor, which has the second largest number of consumers, was also second with 1,675 complaints i.e. 26.82 percent complaints were received against it.
Zong stood third with 954 complaints i.e. 15.16 percent of total complaints. Ufone had 929 complaints against its various services which make up 14.87 percent of the total CMO related complaints. The PTA also received 561 complaints against basic telephony where 556 were addressed during October 2019.
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