Soneri Bank has signed an agreement with ZRG through which ZRG will upgrade the capacity and capabilities of Soneri Bank customer service contact centre platform. The aim of this project is to provide faster services to Soneri Bank customers and to improve service efficiencies in a cost-effective way.
Soneri Bank contact centre is equipped with advanced tools that include integration with core banking system and linkage with ATM controller system. Other key capabilities include rules and skills based smart call routing. With the upgrade, Soneri Bank will be able to handle more callers and support its upcoming products.
Latest trends show that companies are demanding integrated contact centre solutions through a one-window solution provider to avoid the delays and limitations associated with traditional approach of installing proprietary boxes from different vendors and sub-vendors. By offering full integration, maximum t1exibility and readily available customisation capabilities, ZRG has become the preferred solution provider for mission-critical centres. ZRG holds the market leadership position in the contact centre market with solutions deployed at majority of centres in the country that are being used by millions of users.-PR
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