PM directs PMDU to connect federal complaint systems with Citizen Portal

ISLAMABAD: Prime Minister Imran Khan on Wednesday directed his Delivery Unit (PMDU) to linkup all complaint systems of the federal government departments with Pakistan Citizen Portal.

The Prime Minister asked the PMDU to complete the process within 60 days to determine modalities in consultation with all concerned organizations and chalk-out integration plans.

Presently, a number of complaint cells are operational both manual and based on Information and Communication Technology under the federal government’s organizations.

The Prime Minister’s directive in is line with the dire need to have a universal system with multi-faced integration and connectivity features.

The step will achieve a number of goals pertaining to an effective grievance redressal regime.

The Pakistan Citizens Portal is the most vibrant complaint resolution system in the country. It is operational under the umbrella of PMDU since October 2018. During the last two years, 28 million people have registered 115,000 complaints per month on the system with 2.3 million complaints lodged.

An impressive raft of public complaints, i.e, 2.2 million has been resolved with 40 percent confirmed satisfaction.