PESHAWAR: Khyber Pakhtunkhwa government has notified 80 services across 14 departments under the Right to Services (RTS) Commission while the inclusion of additional 89 services from 15 departments is under way.
This was told during a briefing to the Khyber Pakhtunkhwa Chief Minister Muhammad Sohail Afridi while chairing a progress review meeting of the RTS and Right to Information (RTI) Commissions here on Friday.
A detailed briefing was presented covering the Commission’s background, objectives, organisational structure, functions, and performance. Participants were informed that, on the special directives of the Chief Minister, a public feedback mechanism has also been introduced.
The Commission has also been integrated with the Dastak platform, and its mobile application has been launched. Multiple complaint registration channels are now operational, including email, phone calls, and WhatsApp, enhancing accessibility and citizen engagement.
The Chief Minister directed that both the Right to Services and Right to Information Commissions be further strengthened and made more effective and responsive.
He underscored that these institutions were established in line with the vision of Imran Khan to guarantee citizens’ access to information and public services, while advancing a transparent and accountable governance framework.
He reiterated that timely and transparent service delivery remains central to the government’s good governance agenda, with the Right to Services Commission playing a pivotal role.
The meeting emphasised the need for institutional integration of the Commission with relevant departments, declaring it essential for improved coordination and service delivery outcomes.
The Chief Minister instructed that the digitisation of the Commission be expedited to enhance system efficiency, integration, and responsiveness.
Expressing satisfaction over the notified services under the Commission, the Chief Minister stressed the importance of proactive public awareness to ensure that citizens are fully informed and able to benefit from the available services.
He made it unequivocally clear that delays in service delivery are unacceptable, and strict adherence to prescribed timelines must be ensured. Any delay beyond stipulated timelines will be treated as a serious violation.
He further directed that administrative bottlenecks within departments must not impede service delivery to citizens.
The meeting reviewed and endorsed a comprehensive roadmap to further strengthen the Commission and directed the appointment of Commissioners to enhance institutional capacity.
A comparative analysis of the past two years was also presented, indicating substantial improvements in service delivery and grievance redressal.
During 2025, a total of 742 complaints were resolved, reflecting a 150 percent increase compared to 2024. Public outreach across various platforms has also seen significant growth, increasing from 69,100 to 407,854.
The meeting was further informed that continuous monitoring of service delivery is being undertaken. Disciplinary action has been initiated against eight departments over delays, and pending cases have been addressed to ensure timely provision of services.
Copyright Business Recorder, 2026
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