NADRA centres: Naqvi asks officials to ensure efficient service delivery

LAHORE: Interior Minister Mohsin Naqvi paid a surprise visit to the NADRA Center at Fahad Town and the Regional Passport Office in Dera Gujran, here, on Wednesday.

During the visit, the minister reviewed the process of issuing national identity cards, other official documents and passports. He also interacted with citizens present at both offices to inquire about the quality of services being provided.

Mohsin Naqvi listened to public complaints and issued on-the-spot instructions for their resolution. In one case, he directed officials to immediately process the documents of an elderly woman in a wheelchair without delay. He further ordered that special persons should be provided dedicated assistance and their matters handled on priority.

The citizens present there told the minister that they did not have to wait long for passport processing, and that their turn usually came quickly. They also appreciated the cooperative attitude of the staff and said they received proper guidance during the process.

Emphasizing efficient service delivery, Mohsin Naqvi instructed staff to expedite work related to ID cards and documents. He said citizens should not face any difficulty in obtaining their documents and that the delivery of passports and other papers must be ensured within the prescribed timeframe.

The minister also directed that the work of every citizen visiting NADRA centers and passport offices should be completed within the stipulated time.

Moreover, Mohsin Naqvi extended warm felicitations to the Sikh community on the occasion of the 556th birth anniversary of Baba Guru Nanak Dev Ji.

In his message, the minister said that Baba Guru Nanak guided humanity toward unity and brotherhood and preached the message of truth, love, and peace. He described Baba Guru Nanak as a shining example of religious tolerance and interfaith harmony.

Minister Naqvi said that Sikh pilgrims arriving from around the world are Pakistan’s honoured guests. “Pakistan’s rich tradition of hospitality conveys a message of peace, love, and goodwill to the visiting Sikh pilgrims,” he added.

He reaffirmed that the Sikh community in Pakistan enjoys complete freedom to practice its religion, and the government has made comprehensive arrangements for the accommodation and security of visiting pilgrims so that they may perform their religious rituals in a safe and peaceful environment.

Highlighting the Kartarpur Corridor as a global symbol of Pakistan’s commitment to interfaith harmony and tolerance, the minister said that even during periods of Pakistan-India tension, Sikh places of worship were never closed and their protection was ensured.

“The Constitution of Pakistan fully guarantees the religious, social, and human rights of every citizen,” Naqvi said, adding that protecting the rights of all minorities in the country is the government’s solemn duty.

Copyright Business Recorder, 2025