The Prime Minister Office on Monday has directed the Federal Board of Revenue (FBR) to reopen 565 complaints registered at the Pakistan Citizen Portal and ensure their resolution on merit.

The Prime Minister's Delivery Unit (PMDU) has received a report regarding the performance of FBR officials.

According to the report, strict warnings has been issued to ten high ranking officials of the FBR over their poor performance. The officials have been directed to improve their performance regarding the resolution of public complaints.

The report indicated that strict action will be initiated in case the public complaints are not addressed in a satisfactory manner.

Earlier, FBR intensified action against irregularity, corruption, and inefficiency and suspended ten more officers. The suspended Customs officers included seven Inspectors, two Superintendents, and one Appraising Officer. Since July, so far 36 officers and 19 officials have been suspended whereas three employees have been dismissed from service.

Furthermore, an Integrity and Performance Management Unit (IPMU) has been established in FBR to address the complaints of the taxpayers against any employee.