KARACHI: Pakistan Telecommunication Company Limited (PTCL) has announced the launch of Customer Support Services in Sindhi language from its helpline 1218. The company had initially planned to offer the Sindhi language service earlier; however, the launch was delayed due to Covid-19.

Fariha Tahir Shah, PTCL spokesperson, expressed her views, "As a national company, our focus is to serve our customers across Pakistan and we have worked towards the inclusion of people from all segments. Going forward, we will continue to look for similar opportunities to include other regional languages in a systematic way as we respect and own all regional languages. PTCL is determined to provide superior experience and satisfaction to its customers."

The Sindhi language was already under development but, unfortunately, the deployment got delayed due to the COVID-19 and the strict lockdown that followed in Sindh subsequently. After the launch of the Sindhi language, PTCL is focused on incorporating other regional languages in the near future to ensure their service caters to people throughout the nation.-PR

Copyright Business Recorder, 2020