Consumer Perception Survey: Discos directed to finalise methodology, criterion and schedule

ISLAMABAD: Federal Minister for Energy (Power Division) Sardar Awais Ahmad Khan Leghari directed all power distribution companies (DISCOs) to finalise methodology, criteria, and schedule for conducting the Consumer Perception Survey and launch it without further delay.

Chairing a meeting here on Thursday, the Federal Minister directed that the survey’s criteria be aligned with the parameters set by NEPRA (the National Electric Power Regulatory Authority), so that consumer feedback is given genuine and meaningful weight. This exercise would help gauge consumer satisfaction with the performance and services of the DISCOs, and its findings would serve as a valuable input for future policymaking.

He further instructed that the survey’s approval be completed at the earliest so that the process could commence without delay. The survey is to be conducted mandatorily every six months, with the annual schedule required to include at least one survey during the summer season.

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The Federal Minister remarked that this survey is not merely an administrative formality but a tangible expression of the government’s commitment to consumer welfare and service, aimed at improving the quality of services delivered to the public.

He appealed to consumers to share their feedback honestly and without hesitation during the survey, noting that their candid input would form the foundation for improving institutional performance and enable the government and relevant authorities to make more informed, transparent, and sound decisions — ultimately strengthening consumer confidence and satisfaction in the power sector.

Copyright Business Recorder, 2026