240 citizens receive pending dues of Rs230m after Ombudsman Punjab’s intervention

LAHORE: The Office of the Ombudsman Punjab has achieved another major milestone in resolving pending financial issues of citizens, ensuring the disbursement of Rs 230 million to 240 citizens across the province through effective, timely and proactive intervention.

As per details, the recovered amounts pertained to marriage grants, retirement grants, death grants, family pensions, group insurance, General Provident (GP) Fund payments and financial relief. The affected citizens had approached the Ombudsman Punjab after repeated refusals or delays by the departments concerned in releasing their pending dues.Taking prompt notice of the complaints, the Ombudsman Punjab issued directives to the relevant departments, leading to successful recoveries and payments. As a result, Rs 191.832 million was paid to 110 citizens as arrears, Rs 9.950 million to 29 citizens as family pension, Rs 1.935 million to seven citizens as death grant, Rs 14.5 million to 57 citizens as marriage grant, Rs 390,000 million to eight citizens as financial relief, Rs 10.039 million to 21 citizens as GP Fund, Rs 575,000 to four citizens as group insurance, and Rs 825,000 to four citizens as farewell grant.

Reaffirming its commitment, the Office of the Ombudsman Punjab stated that it would continue its uninterrupted efforts to safeguard citizens’ rights and ensure the swift and hassle-free resolution of public grievances, in line with its mandate to provide prompt justice.

The beneficiaries expressed gratitude to the Office of the Ombudsman Punjab for the timely payment of their dues and the effective handling of their complaints, while also appreciating the institution’s role as a reliable forum for public relief.

Copyright Business Recorder, 2026