ISLAMABAD: The Regional Tax Offices (RTOs) of Karachi, Gujranwala, Faisalabad, Lahore and Sialkot have followed directives of Federal Tax Ombudsman (FTO) and cleared pending refunds in March 2024.
The FTO office has updated the data on the refund payments by the Federal Board of Revenue’s field formations here on Thursday.
In a commendable display of accountability and responsiveness, various regional offices under the directives of the FTO have swiftly acted upon findings and recommendations, ensuring the timely refund of aggrieved taxpayers across multiple cities.
Throughout the month of March 2024, regional offices including Karachi, Gujranwala, Faisalabad, Lahore, and Sialkot have demonstrated their commitment to addressing grievances and delivering justice to taxpayers.
The Advisor (Implementation) Muhammad Majid Qureshi at the Head Quarters was also actively following the process of implementation between regional office & FBR Headquarters.As a result of this coordinated effort, the FBR implemented the directions of FTO and pending refunds were issued and transferred to the aggrieved taxpayers
The break-up of the implemented recommendations are as follows:
Regional Office Karachi: A substantial amount totaling Rs 1,425,970,561 has been disbursed in refunds, reflecting a proactive approach in rectifying grievances and providing financial relief to affected taxpayers.
Regional Office Faisalabad: An amount totaling Rs 992,515 has been swiftly refunded, showcasing the dedication of the Faisalabad office in promptly addressing complaints and ensuring taxpayer satisfaction.
Regional Office Gujranwala: With a total refund amounting to Rs1,188,266, the Gujranwala office has efficiently processed refunds, underscoring the commitment to resolving complaints and upholding taxpayer rights.
These figures underscore the effectiveness of the FTO’s directives and the dedication of regional offices in implementing findings to rectify grievances promptly. Such actions not only restore faith in the taxation system but also underscore the government’s commitment to ensuring fairness and transparency in financial matters.
The timely resolution of complaints and the prompt issuance of refunds stand as a testament to the effectiveness of the FTO’s oversight and the commitment of regional offices to uphold taxpayer rights. It is through such concerted efforts that trust and confidence in the tax administration system are strengthened, ultimately fostering a more conducive environment for economic growth and development.
Copyright Business Recorder, 2024
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