FAISALABAD: All available resources are being utilized to provide latest facilities to consumers in eight districts of Faisalabad Electric Supply Company (FESCO) region said convener Customer Services Committee (CSC) FESCO Board of Directors (BODs) Mian Farrukh Iqbal.
He was addressing a meeting of the Board’s Customer Services Committee held at the FESCO Headquarters here today.
He made it clear that uninterrupted power supply to consumers as well as immediate resolution of their problems is the top priority of the board.
He further said that a satisfied consumer is the symbol of the success of the company for which all FESCO officers and officials should use their best abilities and work diligently for the welfare of the company.
Earlier, Chief Engineer Customer Services Muhammad Aamir during his briefing to the committee said that a modern queue Management Machine has been installed at the Customer Care Center established at FESCO headquarters for the convenience of customers.
Meanwhile, a separate counter has been set up for immediate redressal of electricity-related problems of senior citizens and overseas Pakistanis.
He said that 171 Customer Care Centers have been set up for customers in 140 Sub-Divisions, 26 Divisions and five operation circles of FESCO.
In these Customer Centers, consumers are enjoying the facilities of installments of bills under one window operation, extension of date, facility of online bill validation, issuance of duplicate bill, online registration of new connection and registration of complaints through kiosk machines.
At this occasion, Director Public Relations Tahir Sheikh briefed the committee about the role and performance of the Public Relations Directorate.
Copyright Business Recorder, 2023
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