ABL sets new benchmark in customer experience with Pakistan’s first humanoid robot

LAHORE: Allied Bank has achieved a major milestone in customer centric innovation by becoming the first bank in Pakistan to deploy an AI powered humanoid robot, “Pepper.” This initiative reflects Allied Bank’s commitment to enhancing in-branch experiences through smarter, more engaging, and digitally enabled customer interactions.

Pepper will support customers by addressing common queries, guiding them to relevant services, and providing information about Allied Bank’s products and offerings, enabling faster service delivery and improved engagement within the Bank’s digital lounges.

By integrating humanoid AI into its customer experience ecosystem, Allied Bank aims to further modernize digital lounges and encourage greater adoption of AI-led, assisted banking. This deployment aligns with the Bank’s broader strategy to leverage emerging technologies to deliver efficient, accessible, and customer focused banking solutions.

Commenting on the initiative, Mujahid Ali, Chief Technology & Digital Transformation at Allied Bank said: “At Allied Bank, we are reimagining the in-branch experience by blending human service with intelligent technology.

The deployment of Pepper is a meaningful step in our digital transformation journey, designed to make banking more intuitive, interactive, and convenient for our customers while reinforcing our commitment to innovation and service excellence.”

Pepper has been initially deployed at the Allied Bank Digital Lounge – Head Office and at the Digital Lounge in Packages Mall, Lahore.

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