Consumers receive Rs2.04m relief in Oct, says Punjab food department

LAHORE: The Directorate General of Enforcement of the Punjab Food Safety and Consumer Protection Department resolved 1,860 out of 1,885 consumer complaints received during October 2026, achieving a disposal rate of around 99 percent.

According to the monthly performance report released by Secretary Food Safety and Consumer Protection Dr Kiran Khurshid, consumers were provided financial relief of Rs2.044 million during the month through refunds and replacement of defective essential commodities.

The report showed that Rs1.426 million was refunded to consumers against defective essential items, while replacement of commodities worth Rs618,185 was also provided.

The department additionally imposed fines amounting to Rs1.129 million on those found violating consumer rights. Dr Kiran Khurshid said the department was continuing indiscriminate action against profiteering, consumer exploitation and the sale of substandard essential commodities across Punjab.

She said the prompt redressal of consumer complaints and protection of their rights remained the top priorities of the enforcement directorate.

She added that, in line with the vision of Chief Minister Punjab, enforcement activities were being further accelerated to provide relief to the public and ensure effective protection of consumer rights.

Copyright Business Recorder, 2026