CESCO Hyderabad Electric Supply Company: HESCO Sets Ambitious Goal to Become Market Leader by 2028

Hyderabad Electric Supply Company(HESCO) Chief Executive Officer FaizullahDahri outlined the utility’s ambitious plans to become a market leader by 2028,emphasizing full recovery, technologicalmodernization, and improved service delivery for consumers.

Speaking to Business Recorder, Dahri said that since taking additional charge as CEO and CFO in January 2025, he has implemented a series of operational reforms that have already shownmeasurable results. “Company losseshave decreased by 2.7%, while recoveryrates have improved by 10%,” he stated. He highlighted that 35 feeders havealready been made load-shedding free,and HESCO aims to extend this to 68additional feeders by June. Dahri alsonoted that several feeders have achievedrecovery rates ranging between 127%and 150%, reflecting remarkable progressin revenue collection.

According to Dahri, HESCO has moved away from an outdated bureaucratic culture toward a consumer-friendly and employee-focused environment. “We have instilled a sense of ownership among ourofficers and employees, and employeesafety remains a top priority,” he toldBusiness Recorder. He added that thecompany is actively deploying AdvancedMetering Infrastructure (AMI) meters,promptly addressing technical complaints,and offering free installation or replacement of faulty meters.

Dahri emphasized that community engagement is central to HESCO’sstrategy. “We personally visit areas, meetcommunity leaders, and involve the publicin making their feeders load-sheddingfree. Those who pay their bills on timeshould not suffer,” he said. He explainedthat HESCO has signed a three-pointmemorandum of understanding (MoU) with local communities, which focuses on zero tolerance for electricity theft, keepingtechnical losses below 20%, and ensuringthat load-shedding occurs only duringessential technical shutdowns.

The CEO also highlighted the roleof technological modernization inHESCO’s reform agenda. “AMI metersallow automated readings, two-waycommunication, and real-time alerts fordisconnections or faults. We haveinstalled 16,000 AMI meters forthree-phase connections, enablingconsumers to monitor their usagethrough an application interface whileallowing us to target electricity thefteffectively,” Dahri explained.

Addressing the challenge of illegalconnections and energy theft, Dahri saidthat the solution requires a multi-prongedapproach involving education, moraldevelopment, and economic stability. Healso pointed out that spreading fixedelectricity costs over higher consumptionwould reduce per-unit charges, benefitingconsumers while improving HESCO’sfinancial performance.

On the subject of employee welfareand corporate social responsibility, Dahriinformed Business Recorder that HESCOprovides welfare grants, free medicalservices, paid internships for youth, andsupports social initiatives in underservedcommunities. “Our mission is to genuinely serve the public,” he said.

Looking ahead, Dahri expressedconfidence that HESCO will standalongside other top utilities in Pakistan,including IESCO, MEPCO, and FESCO.He said the company is targeting a 3% annual reduction in line losses and aimsfor a complete turnaround to achievefull recovery and operational excellenceby 2028.

Concluding the interview, Dahritold Business Recorder, “Transparency,performance, public trust, and serviceexcellence remain the cornerstones ofour vision. HESCO is delivering progressand powering Pakistan.” EOM

Copyright Business Recorder, 2026