KARACHI: The Banking Mohtasib Pakistan has provided monetary relief amounting to Rs639.1 million to the banking customers by disposing of 20,239 complaints during the first nine months (January-September) of the current calendar year, 2022.
From 1st January to 30th September 2022, the Office of Banking Mohtasib received 24,100 new complaints including 11,162 from the Prime Minister’s Portal.
With a view to protecting the banking customers from any fraud and forgeries, the Banking Mohtasib Pakistan, Muhammad Kamran Shehzad has reiterated that in order to safeguard their own interest, the customers should under no circumstances disclose their personal and financial information to any third person.
It may be pointed out here that out of 20,239 complaints, some 98 percent or 19,742 complaints were resolved amicably while 497 complaints required resolution through formal orders.
Copyright Business Recorder, 2022