ISLAMABAD: The number of 3G and 4G users in Pakistan reached 79.88 million by end May, compared to 80.18 million by end April, registering a decline of 0.3 million, said the Pakistan Telecommunication Authority (PTA).

Number of mobile phone users in Pakistan reached 166.36 million by end May compared to 167.88 million by end April, which registered a decrease of 1.52 million during the period under review.

Monthly Next Generation Mobile Service (NGMS) penetration decreased from 37.86 in April to 37.7 percent in May.

Jazz's total count for 3G users stood at 11.035 million by end May compared to 11.294 million by end April, registering a decrease of 0.259 million.

Jazz 4G user numbers jumped from 17.895 by end April to 18.271 million by end May 2020. Zong 3G subscribers decreased from 6.987 million by end April to 6.741 million by end May, while the number of 4G users jumped from 16.935 million by end April to 17.051 million by end May.

The number of 3G users of Telenor network decreased from 7.350 million by end April to 7.089 million.

The number of 4G users jumped from 10.245 million by end April to 10.383 million by end May. Ufone 3G users decreased from 5.904 million by end April to 5.652 million by end May.

The number of 4G users of Ufone increased from 3.562 million by end April to 3.657 million by end May.

Teledensity for cellular mobile decreased from 79.27 percent in April to 78.51 percent in May. The broadband subscribers decreased to 81.91 million by end May compared to 82.18 million by end April 2020. The PTA received 6,997 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of May 2020.

According to the PTA data, Jazz (Mobilink and Warid) leads the chart with 2,671 complaints, and Telenor stands at second position as the most complained telecom operator with 1,534 complaints.

The PTA said that it was able to get 6,982 complaints resolved i.e. 99 percent.

Cellular mobile subscribers constitute major part of overall telecom subscriber base, therefore, maximum number of complaints belong to this segment. Total number of complaints against the CMOs by May stood at 6,167.

In terms of the segregation of complaints on operator basis, a total of 2,671 complaints were received against Jazz, which is 43.3 percent of the total CMO-related complaints.

Telenor, which has the second largest number of consumers, was also second with 1,534 i.e. 24.87 percent complaints were received against it.

Zong stood third with 1,115 complaints i.e. 18.08 percent of total complaints.

Ufone had 847 complaints against its various services, which make up 13.73 percent of the total CMO-related complaints.

The PTA also received 319 complaints against basic telephony where 313 were addressed during May 2020.

Further 507 complaints were received against the ISPs where 498 were addressed.