KARACHI: Continuing its customer outreach and community engagement drive, K-Electric (KE) organized a Customer Facilitation Camp and Khuli Kachahri in Abdullah Shah Noorani Basti, Korangi.
The initiative aimed to assist residents with billing concerns, meter-related queries, and new connection requests. KE’s Chief Distribution and Marcomms Officer, Sadia Dada, visited the camp, met with customers, and reviewed ongoing service facilitation efforts. She also interacted with KE field teams addressing local challenges in the area.
The camp drew a strong response from local residents, who were guided on bill payments, account verifications, and applications for new connections. Teams also shared information on safe internal wiring practices and the hazards of illegal connections, along with flexible payment options to help customers clear outstanding dues.
“Our goal is to bring KE’s services closer to our customers, right where they live,” said Sadia Dada, Chief Distribution & Marcomms Officer, K-Electric. “These camps are not only about resolving queries, but about building trust, listening to communities, and working together toward a safer, more reliable electricity network. Our focus on zero electrocution incidents and responsible electricity use remains central to these efforts.”
Despite persistent challenges in the Korangi area, where illegal connections operated through kunda networks continue to cause significant losses, KE remains committed to engagement and collaboration. The locality has recorded outstanding dues exceeding PKR 740 million and monthly losses of more than 80,000 units. Initiatives such as these facilitation camps aim to bridge the gap between the utility and affected communities, promote regularized electricity use, and enhance public safety.
Since July 2025, KE has organized over 50 facilitation camps across Karachi, including in North Karachi, Johar, Clifton, Malir, and SITE. These camps have become an integral part of KE’s outreach strategy — creating direct communication channels, encouraging timely bill payments, and promoting awareness on safe and legal electricity connections.
Copyright Business Recorder, 2025
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