KARACHI: A Memorandum of Understanding (MoU) signed between Sindh Ombudsman and Hands Welfare Foundation here at the Ombudsman's office to launch new complaint system.
Director General, Ombudsman Secretariat, Naseemuddin Mirani and CEO Hands Maqbool Ahmed were the signatures.
Chairman Hands Sheikh Tanveer Ahmed, CEO Maqbool Ahmed and Chief Executive Services Mohammad Anis, Secretary Mansoor Abbas Rizvi, Registrar Masood Ishrat, Advisor Rehana G Ali Memon, Director Coordination Imdad Hussain Siddiqui and Consultant IT Akmal Naseem were also present.
Under the agreement, a joint action plan is to be developed for the provision of better and free justice to the public.
Earlier, the Ombudsman Mohammad Sohail Rajput gave a detailed briefing to the delegation of Hands Welfare Foundation about the functions and responsibilities of his organization.
He said the main responsibility of the Provincial Ombudsman is to resolve public complaints related to government departments, for which they are launching a complaint management system next month for its effective resolution.
He said that the modern complaint system will prove to be helpful and a milestone in the immediate resolution of public complaints.
On this occasion, Chairman Sheikh Tanveer Ahmed gave briefing on the Hands Welfare Foundation.
He said that the Provincial Ombudsman, under the leadership of Mohammad Sohail Rajput, was rendering valuable services for the resolution of public complaints, while both the institutions take joint steps to promote good governance in Sindh.
Copyright Business Recorder, 2025
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