AMA customers: Banks told to conduct ‘CBC’ instead of biometric verification

KARACHI: In order to facilitate the Asaan Mobile Account customers, the State Bank of Pakistan (SBP) has asked banks for “Call Back Confirmation (CBC)” instead of “biometric verification.”

The SBP referring to Branchless Banking (BB) Regulations has decided that banks/MFBs shall conduct “Call Back Confirmation (CBC)” on ASAAN Mobile Accounts (AMAs) within 30 days from their opening, instead of performing biometric verification within 60 days from the opening of AMAs. This will facilitate AMA customers, especially women, to continue availing financial services through a seamless digital process.

Further, banks/MFBs have been advised to conduct CBC of all AMA customers whose accounts have been opened after the lapse of subject temporary waiver on May 10, 2023 and have not been biometrically verified.

All other instructions, on the subject matter, shall however remain unchanged, the central bank said.

Copyright Business Recorder, 2024