PTA receives ISO 9001:2015 certification

Pakistan Telecommunication Authority (PTA) has received ISO 9001:2015 quality management system certification for its Consumer Protection Division (CPD).

The certification was received after a detailed audit conducted by accredited certification body British Assessment Bureau.

As per the statement, PTA said that this certification demonstrates the regulator commitment to deliver the highest quality solutions to end users in Pakistan through state of the art Complaint Management System (CMS) run by its Consumer Protection Divisions.

ISO 9001:2015 is an internationally recognized standard of consistency and competency using robust quality management systems designed to encourage continuous improvement and enhance customer satisfaction.

Earlier, PTA urged public not to buy GSM Amplifiers, Boosters, Repeaters, mobile phones and SIM boxes without valid permission/type approval/Certificate of Compliance (CoC) as per section 29 of the Pakistan Telecommunication (Re-Organization) Act 1996.

PTA said that such devices pose risk to health, security and degrade quality of service.

PTA also advises all websites/e-commerce mediums that are advertising/selling the aforementioned devices to remove all such content from their respective websites to avoid any legal action in accordance with Section 31 of the Telecom Act 1996. As per PTA regulations, Cellular Mobile Operators (CMOs) and PTA Type Approval holders are allowed to import GSM Boosters and install at consumers’ premises. Individuals installing boosters or amplifiers on their own are subject to legal action under the Act.