The Oil and Gas Regulatory Authority (Ogra) has assured to redress the grievances of 2,600 subscribers, who filed complaints of over-billing against Sui Northern Gas Pipelines Limited (SNGPL). Sources told Business Recorder on Saturday that the Authority would take up the complaints for the month of February.
Ogra will evaluate and compare present billing with the last year and address any anomaly detected, and as a true regulator safeguard the interests of both the consumers and companies, they said.
Initial report was sent to Prime Minister Secretariat, which took serious note of the over-billing in the month of February. Ogra directed the SNGPL to submit a complete report on the issue within four weeks, they maintained.
However, the doors are open for consumers whose genuine grievances are not properly taken up by the SNGPL. The company has been further directed to attend to all the complaints individually, they added.
The Authority is still receiving the complaints and referring them to the Sui Northern Gas Pipelines Limited, as earlier received complaints were mailed to the company in three phases.
When asked about initial report sent to PM Secretariat, the sources that it was a preliminary report, in which no major cause of over-billing was given.
To a query, the sources expressed their ignorance that Sui Northern Gas Pipelines Limited deliberately extends the meter-reading duration to change the slab of the consumer from I or II to the next one, as the first two slabs have subsidy benefit.
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