Grievance Commissioner of Overseas Pakistanis of Federal Ombudsman Hafiz Ahsaan Ahmad Khokhar had sought a report from the Governor, SBP, in that regard, following overseas Pakistanis complaints regarding blockade of their bank accounts on biometric verification.

Their claim was that National Database and Registration Authority (NADRA) verification system and National Identity Card for Overseas Pakistanis (NICOP) already had their biometric record; therefore blockage of accounts due to this reason was unjustified, a press release said.

The SBP officials informed that those customers who were not Non-Resident-Pakistani (NRP) but residing outside Pakistan temporarily, the bank may conduct fresh NADRA Verisys and retain the same in place of biometric verification until their returns (within 6 months).

Biometric of such customers shall be done immediately on customer’s return to the country.

In case of joint accounts, the official said, where one account holder is outside Pakistan, the biometric should be done of the resident, while the above stated procedure would be adopted for the other partner.

They assured Ombudsman for taking action in case of violation or unnecessary inconvenience caused to the customers and Overseas Pakistanis in that regard.