PTCL's NTP project is planned to transform 100 exchanges across Pakistan and 53 of them have already been upgraded, PTCL Multan spokesman said. The project already had a positive impact in terms of efficiency in reducing complaint resolution duration.

The company has revamped customer support touch points and launched nationwide training on `Building service excellence culture'.

GM PTCL Multan Muhammad Ajmal Khan said: "We are glad to provide our customers with the experience of an improved network.

Customers residing in Gulgasht and New Multan are going to benefit from these transformed exchanges, which will provide better service quality and high speed unlimited internet."

Aside from new packages that PTCL has offered with this transformation ranging from 10 to 100 mbps, customers can also benefit by availing value-added services i.e.

multiple IPTV, Static IP & Smart Eye (camera recording).

In addition to the above services, customers also get free PTCL calls, unlimited downloads, free PTCL Smart TV and Smart TV App, unlimited iflix access for 1-year and free Wi-Fi router.