ISLAMABAD: The Petroleum Division and its attached departments have resolved 135,308 complaints out of 140,082 received so far at the Pakistan Citizens' Portal. The nature of received complaints touched upon various departments of the division, which were resolved without any delay, and complaint resolution rate stands at 97 percent with absolute complainant satisfaction. The portal management placed recently the Petroleum Division in a list of top 10 public organisations/divisions, who resolved maximum number of complaints registered with their organisations.

The Petroleum Division has also refurbished the mechanism of the public complaint resolution especially for gas sector amid the challenging time of a pandemic through e-katcheris/online services, which are regularly being organised by both gas utilities.