The SBP through a special order has directed banks to take necessary measures in order to ensure maximum availability of ATM services and avoid public inconvenience during Eid holidays.
In a circular letter, banks were instructed to ensure round-the-clock availability, consistent monitoring of ATMs and mobilize maximum resources to timely resolve ATM issues like ATM out of cash, hardware/software problems, power outages and connectivity/Network issues.
Banks have further been advised to establish special help desks / contact centres operating round-the-clock for ATM related complaints.
The SBP has also directed banks to ensure that the published help desk numbers are visibly placed at all ATM booths and remain operational round the clock.
The banks were also directed to advertise contact details in newspapers before Eid holidays for customer awareness.