PAS launched in KP for prompt redressal of public complaints

The Police Access Service (PAS), one of the many public service initiatives undertaken by Khyber Pakhtunkhwa police has been launched with the objective of providing a mechanism for prompt redressal of public complaints by ensuring access and respect for all segments of society. Initially, PAS was established at CPO level. Later on, keeping in view its remarkable success and outstanding results, PAS was made operational in all district of the province, said a statement issued here from CPO Friday.
Now the citizens can sent their complaints to the Police Access Service through SMS, Fax, E-mail, police website, Online FIR, visiting the Police Access Service center and other mode of communications. Under this system, every complaint is being registered in the automated database of PAS and the complainant is being intimated about the complaint code assigned to his/her complaint through a system generated SMS.
Likewise, every time a complaint is registered with PAS, the system immediately intimate the concerned SDPO and DPO through SMS and the concerned SDPO is bound to contact the complainant within 24 hours under intimation to the PAS system.
All Police Access Services have been equipped with a computer based timeline monitoring system which is ensuring that the complaints are redressed within the given timelines.
The system is ensuring direct and easy access to all people irrespective of their status and position.
Owing to a specific complaint code, no complaint can be over looked or ignored and the complaint remains traceable till its disposal. The automated SMS reply that will be sent to a complainant soon after the registration of his/her complaint is a confidence inspiring gesture that will assure the aggrieved individual that police stand by his/her side and fully cognizant of his/her grievances.
A total of 16,626 complaints were received in all Police Access Service throughout the province in which 10,311 were addressed to the entire satisfaction of the complainants while the rest of the complainants were found either irrelevant, of civil nature or of other provinces or not based on facts. Similarly, 3367 complaints were received in Police Access Service functioning at CPO and out of which 2642 were solved while the remaining were found irrelevant.