UBL, Pakistan's Best Bank 2016, actively participated in an interactive session on Service Excellence with Ron Kaufman, the world's leading expert in service partnerships and customer focus. Entitled "Uplifting Service," this session was held recently in Karachi with the objective of motivating participants to build an uplifting service culture for sustainable competitive advantage. With "Customer First" as one of its values, this session was a perfect fit for UBL to lead and participate in.
More than 200 delegates from a cross-section of industries were in attendance at this day-long event. Ron Kaufman is one of the world's most sought-after educators, consultants and thought leaders in achieving superior service and uplifting service cultures. He delivers powerful insights and global best practices enabling organisations to gain a sustainable advantage through service.
During his opening remarks at the Convention, Wajahat Husain, President & CEO UBL said, "At UBL, we are acutely aware of the importance of service excellence to our business. Customers are at the heart of our Corporate Philosophy. We are here to serve and exceed their expectations, thereby gaining their trust". He further added, "Service is the single most important aspect that drives the success of a business. We must all, within our respective spheres of influence, ensure that this very crucial and critical facet of business be given its due importance."-PR
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