The Pakistan Society Watch (PSW) on Sunday said services are depreciating with a rapid pace, which is resulting in acute dissatisfaction. A survey of patients and their relatives' experience in hospitals in twin cities of Rawalpindi and Islamabad has found that frustration was the major problem, says a press release issued on Sunday.
According to the press release majority of people complained about pre-admission process, admission, communication with staff, care and help, post-operative management, tests, and discharge procedure.
It said taste and quality of food provided by hospitals' administration and private vendors, quality and price of medicines, attitude of doctors, nurses and other staff lack emotional support and commercialism were also identified as problems.
The most dissatisfaction was with emergency departments where staff was found ill prepared to protect the patient and attendants from the anxiety and distress, said the survey. Drug prescribing practices including excessive prescription and preferring little known brands to established ones were also issues of concern, it said. According to PSW, ethics could play a crucial role in changing attitude of healthcare staff. Health policy needed to be explored again.
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