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The number of 3G and 4G users in Pakistan reached 72.12 million by end-September compared to 71.35 million by end-August 2019, said Pakistan Telecommunica-tion Authority (PTA).

The number of mobile phone users in Pakistan reached 161.84 million by end-September compared to 161.79 million by end-August, which registered an increase of 0.05 million during the period under review.

Jazz's total count for 3G users stood at 12.504 million by end-September compared to 12.769 million by end-August, registering a decrease of 0.265 million. Jazz 4G user numbers jumped from 12.457 million by end-August to 13.008 million by end-September.

Zong 3G subscribers decreased from 8.133 million by end-August to 7.965 million by end-September while the number of 4G users jumped from 13.385 million by end-August to 13.787 million by end-September. The number of 3G users of Telenor network decreased from 8.227 million by end-August to 8.133 million by end-September i.e. registering a decrease of 0.094 million. The number of 4G users jumped from 7.264 million by end-August to 7.613 million by end-September.

Ufone 3G users decreased from 6.997 million by end-August to 6.860 million by end-September. The number of 4G users of Ufone increased from 2.117 million by end-August to 2.249 million by end-September.

Teledensity for cellular mobile decreased from 76.77 percent to 76.75 percent and broadband subscribers reached 74.15 million by end-September compared to 73.42 million by end-August 2019.

The PTA received 7,294 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of September 2019.

According to PTA data Jazz (Mobilink + Warid) leads the chart with 2,409 complaints and Telenor stands at second position as the most complained telecom operator with 1,644 complaints.

The PTA said that it was able to get 7,282 complaints resolved i.e. 99.84 percent.

Cellular mobile subscribers constitute major part of overall telecom subscriber base, therefore, maximum number of complaints belong to this segment. Total number of complaints against CMOs by September stood at 5993.

In terms of the segregation of complaints on operator basis, a total of 2,409 complaints were received against Jazz which is 40.19% of the total CMO-related complaints.

Telenor, which has the second largest number of consumers, was also second with 1,644 complaints i.e. 27.43 percent complaints were received against it.

Ufone had 986 complaints against its various services which make up 16.45 percent of the total CMO related complaints. Zong stood fourth with 954 complaints i.e. 15.91 percent of total complaints.

The PTA also received 504 complaints against basic telephony where 498 were addressed during September 2019. Further 793 complaints were received against ISPs and 787 of them were addressed.

Copyright Business Recorder, 2019

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