AVN 63.94 Decreased By ▼ -1.02 (-1.57%)
BAFL 29.95 Decreased By ▼ -0.30 (-0.99%)
BOP 4.64 No Change ▼ 0.00 (0%)
CNERGY 3.88 No Change ▼ 0.00 (0%)
DFML 13.40 Decreased By ▼ -0.15 (-1.11%)
DGKC 40.64 Decreased By ▼ -1.56 (-3.7%)
EPCL 47.01 Increased By ▲ 1.20 (2.62%)
FCCL 10.99 Decreased By ▼ -0.42 (-3.68%)
FFL 5.05 Decreased By ▼ -0.12 (-2.32%)
FLYNG 5.76 Decreased By ▼ -0.04 (-0.69%)
GGL 9.78 Decreased By ▼ -0.26 (-2.59%)
HUBC 61.85 Decreased By ▼ -1.45 (-2.29%)
HUMNL 5.66 Decreased By ▼ -0.09 (-1.57%)
KAPCO 27.52 Decreased By ▼ -0.31 (-1.11%)
KEL 2.14 Increased By ▲ 0.01 (0.47%)
LOTCHEM 24.23 Decreased By ▼ -1.10 (-4.34%)
MLCF 20.78 Decreased By ▼ -0.79 (-3.66%)
NETSOL 83.19 Decreased By ▼ -1.80 (-2.12%)
OGDC 86.27 Increased By ▲ 0.04 (0.05%)
PAEL 10.78 Decreased By ▼ -0.14 (-1.28%)
PIBTL 4.11 Decreased By ▼ -0.12 (-2.84%)
PPL 76.26 Decreased By ▼ -2.26 (-2.88%)
PRL 13.66 Increased By ▲ 0.04 (0.29%)
SILK 0.88 Decreased By ▼ -0.01 (-1.12%)
SNGP 40.86 No Change ▼ 0.00 (0%)
TELE 5.87 Decreased By ▼ -0.13 (-2.17%)
TPLP 15.61 Decreased By ▼ -0.39 (-2.44%)
TRG 109.97 Decreased By ▼ -1.73 (-1.55%)
UNITY 13.80 Decreased By ▼ -0.19 (-1.36%)
WTL 1.14 Increased By ▲ 0.01 (0.88%)
BR100 3,967 Decreased By -58.9 (-1.46%)
BR30 14,185 Decreased By -217.7 (-1.51%)
KSE100 39,871 Decreased By -579.3 (-1.43%)
KSE30 14,898 Decreased By -212.2 (-1.4%)
Follow us

KARACHI: K-Electric continues to leverage technology and digitization in its business operations with a focus on enhancing customer experience and offering them greater convenience. Another milestone was achieved in this regard as KE became the first power utility to launch a WhatsApp Service for residential customers in Karachi and adjoining areas.

The 24/7 service has been launched to provide consumers a hassle-free experience with real-time responses. The fully automated service can be used to lodge technical or billing complaints, obtain duplicate bills as well as income tax certificates, and download the forms for new connections along with a checklist of required documents.

Commenting on the launch, Sadia Dada, Chief Marketing and Communication Officer at K-Electric added, “Leveraging technology is enabling businesses to become more agile and resilient in a post-pandemic world. We prioritize customer convenience and want to provide them with a plethora of services through which they can remain digitally connected with KE for their complaints or queries. We are constantly exploring innovative ways to revolutionize how we interact with our customers and modernize our digital touch points to create a richer, simpler, and more engaging customer experience.”—PR

Copyright Business Recorder, 2021

Comments

Comments are closed.

KE launches Whatsapp service for convenience of customers

Talks with IMF team: Doubts exist about Dar-led team’s capability

UAE president’s visit cancelled due to ‘inclement weather’

Alvi approves SOEs (Governance and Operations) Bill, 2022

Crucial IMF talks begin today

SBP issues mechanism for quota-based sugar export

SBP says curbing inflation critical to achieving growth

All-risk insurance of Guddu plant: MoC asks NICL to comply with PMO’s directives

Getting Daharki Power shares: ECC allows FF $2.9m equity investment

Revised RFP: AEDB seeks approval from Nepra

LCs: steel sector says facing dire situation