Cellular companies: LCCI urges PTA to look into poor quality services

LAHORE: The Lahore Chamber of Commerce & Industry (LCCI) office-bearers at a meeting with Director of Pakistan Telecommuni-cation Authority (PTA) Salman Baig emphasized the need to look into poor quality service of cellular companies.

LCCI President Mian Tariq Misbah, Senior Vice President Nasir Hameed Khan and Vice President Tahir Manzoor Chaudhry during the meeting with the PTA Director said that mobile phone has become an unavoidable tool for the businesses but poor performance and bad service to the customers is adding to their miseries.

They said the businesses in Lahore are suffering because of poor or no mobile phone coverage. Almost all markets and other parts of the city including Shah Jamal, Shadman, Gulberg and DHA have “cold spots” where mobile phone services remain missing and is a frustration for businesses, they said.

The representatives of cellular companies who were present on the occasion assured the Lahore Chamber that quality of service will be improved by January 15th but no action yet has been taken in this regard. They said that companies are charging for 4G but providing 2G service to the customers. They claim having millions of customers but unable to provide them quality service. They said that companies should stop giving new connections if they are unable to provide quality service.

Director PTA Salman Baig said that the authority cannot restrict the cellular companies from issuance of new connection. Prime objective of the Authority is to ensure quality services for the customers.

Copyright Business Recorder, 2021