ISLAMABAD: The Ministry of Hajj has announced that 174,556 domestic pilgrims are performing Hajj this year through an integrated-services system provided by the government.
The Hajj Ministry has also stepped up efforts to offer superior services to the pilgrims and upgrade the existing services, Arab News Reported.
The ministry's low-cost Hajj programme has attracted almost 41,000 domestic pilgrims.
As part of its plan to provide optimum services to pilgrims, the ministry held a training workshop on Sunday titled "The Directed Surveillance" in order to monitor the low-cost Hajj programme, the facilitated Haj programmes and some of the camps of international pilgrims.
Hussein ibn Nasir Al-Sharif, deputy minister of Hajj for Hajj Affairs, said that the workshop was held to train 45 male and 15 female participants in dealing with notifications received during the surveillance, complaints.
More than 5,000 field observers have been deployed throughout the ministry's different sectors and are tasked with inspecting the pilgrim accommodations, field service offices and to monitor any negative feedback until the end of Hajj.
"All efforts are geared to achieve the highest performance rates during this year's Hajj and to gain the pilgrims' utmost satisfaction," Al-Sharif said.
He added that the ministry was devoting its efforts to supporting all licensed Hajj companies and that the pilgrims could now access the toll free number 800430444 for any complaints or suggestions.
"Lines are open for pilgrims to call in from around the Kingdom and they will be attended by staff in both Arabic and English languages," Al-Sharif said.
Afsheen Khan, one of the members at the center told Arab News that pilgrims can call them at the toll free number for inquiries or complaints.
Comments
Comments are closed.