C Square Consulting implements hosted solution in Egypt

July 03, 2012

RECORDER REPORT

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C Square Consulting (Pvt) Ltd has successfully designed, implemented and integrated the first ever hosted solution in the Middle East and African region based on complete Genesys SIP-based solution with Genesys High Availability. C Square Consulting was awarded the project to implement a Genesys-based "Hosted Contact Centre" for IST Networks in Cairo, Egypt in April this year.

Founded in 2009, C Square Consulting is an IT Consulting Enterprise aspiring to lead the industry globally, focused on providing the highest quality service to its customers tailored to their specific needs in all phases of the project. By specialising and offering solutions from a variety of vendors, C Square consulting is able to assess the customers' business issues and offer the most suitable solution.

It had only recently deployed a Genesys-based Contact Center Solution across Standard Chartered Bank, which stands succeeded by a similar implementation in Middle East. What makes it prominent is the fact the solution taken live is the first-of-its kind in the MEA Region.

"It was technically challenging for me to accept the project which will be the first ever implementation in the region of its kind. With dedication and a focused approach we have not only successfully completed the project but have received additional enhancements change requests now," says Hassan Shaikh, Chief Technology Architect. IST Networks was established in Saudi Arabia in 2004, and since then has expanded and grown offices in Australia, UAE, Egypt, Jordan and India. In April 2012 IST Networks decided to set up a hosted Contact Center for multiple businesses.-PR